Case Study
How Technology Fostered Fairness at the Jamaican Office of Utilities Regulation
Government of Jamaica, WI. Office of Utilities Regulation:
The Office of Utility Regulations (OUR):
Independent regulator overseeing electricity, telecommunications, water, sewerage and public transportation for the country of Jamaica.
Client
Government of Jamaica, WI. Office of Utilities Regulation
Year
2011
About
93 staff members
12 consultant
J$ 52 Billion in revenue
Goal
Transparency in the process of granting monopoly status and thorough training for staff in new technology.
100% compliance
with government mandates
76% reduction
in public complaints
from 23% to 91%
IT staff satisfaction improvement
Problems to solve
01
Government Mandates
The organization must comply with mandates requiring a QM Database, faster development, and HR applications.
02
Intense Public Outcry
The public perceived a lack of transparency in the granting of monopoly licenses.
03
Lacking Skills
Staff unfamiliarity with the QM database and modern methods was hindering efficiency.
04
Unfair Practices
Grappling with issues of cronyism, favoritism, and nepotism.
Solution
Install openQM (Pick/U2)
Contract requirement of the government of Jamaica.
Implement Nucleus Framework
to deliver Rapid Application Development.
Conduct tech workshops
Teaching foundation skills needed for self-sufficiency and confidence.
Bid and Grant management
A prototype app was designed in the tech workshops.
Human Resources
A custom Human Resources was implemented to address mandates of the World Bank.
Outcomes
Outcomes
Outcomes
Outcomes
Outcomes
Outcomes
Outcomes
Outcomes
Development can be expedited using the Nucleus RAD Framework.
Receiving foundational training in database skills, enhancing efficiency and data management of various departments.
Maintaining compliance with the mandates from the World Bank and the Jamaican government.
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