Case Study
From Cork Boards to Code: Redesigning Mission-Critical Dispatch Applications
Quick International Courier :
Specialists in mission-critical next-flight-out rush logistics to and from every country in the world, 24x7.
Client
Quick International Courier
Year
2019 - today
About
$330 million in revenue
2,500,000 Information partners
24 x 7 worldwide operations
Goal
Modernize the mission-critical legacy dispatch application to enhance usability, simplify operations, and improve data management efficiency.
62% reduction
in operator burn-out
From 60% to 98 %
improvement in operator satisfaction
14% reduction
in dispatch errors
Problems to solve
01
Outdated Interface
Current character-based user interface required improvement and simplification to increase efficiency.
02
Manual Operations
Mission-critical operations depended on physical index cards pinned to cork boards, placing high level of stress on new dispatch operators.
03
Complex Data Exchange
Growing list of business partners increased the complexity of data exchange requirements that needed to be efficiently managed.
Solution
Redesign the Driver Dispatch process
Take advantage of modern methods and technologies.
Build on existing infrastructure
Optimize, reorganize, and refactor it to eliminate bottlenecks.
Single-threaded read/write/update processes
Implementation to enforce data integrity.
Outcomes
Outcomes
Outcomes
Outcomes
Outcomes
Outcomes
Outcomes
Outcomes
Intuitive, no–handbook-required operations simplified on-boarding.
Technology enabling dispatch operators to schedule jobs or projects without requiring years of experience.
Adding new growth perspectives within a worldwide operating network.
Operators are no longer stressed and go home with a smile on their face.
1% of the industry
We speak Pick and we work magic
We bring best-in-class technology and business experience to the boardroom table, with roots going deep into the Pick world and extending forward to cutting edge technologies including AI Assisted integration and migration.
